Terms and Conditions

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY USING OUR SERVICES YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW:
All services provided by Propulsion Print Services Ltd are subject to Terms and Conditions of use. By using our services, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS
Propulsion Print Services Ltd reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on propulsionprintservices.com. Propulsion Print Services Ltd does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY
You agree to indemnify and hold Propulsion Print Services Ltd, and their respective officers, harmless from any and all claims, including reasonable solicitors fees, arising out of your breach of any of these Terms and Conditions.

COPYRIGHT
Propulsion Print Services Ltd and its content are protected by copyright laws of the United Kingdom. © 2010 Propulsion Print Services Ltd. All rights reserved. This website and its content, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Propulsion Print Services Ltd.

Copyright laws also pertain to the content you submit to Propulsion Print Services Ltd. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Propulsion Print Services Ltd will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, Propulsion Print Services Ltd will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT
You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Propulsion Print Services Ltd. Furthermore, you are responsible for all information and content that you acquire and/or use from Propulsion Print Services Ltd.
In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Propulsion Print Services Ltd:

You will not post or send any content to Propulsion Print Services Ltd containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United Kingdom, or threatens blackmail; encourages or suggests forcible resistance to any law of the United Kingdom, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Propulsion Print Services Ltd or any other party.

SUBMISSION OF ARTWORK OR GRAPHICS
All files must be submitted in CMYK format.  Any files not in CMYK may colour shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

We strongly suggest that all items except for background images, be at least 3mm from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.

If you choose to PROCEED AS IS you assume full responsibility for printing outcomes.

If customer supplied artwork requires technical or design re-work, charges will apply at the rate of £60 per hour with 1/2 hour minimum.

COLOUR PROOFING & MATCHING
Propulsion Print Services Ltd cannot be held responsible for matching colours or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not colour or density.

Propulsion Print Services Ltd will make every effort to match the gradient density of each colour, however, we cannot be held responsible for the final appearance of a colour.

ORDER PROOFS
It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. Please review the final proof carefully prior to approving your order. Propulsion Print Services Ltd will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Propulsion Print Services Ltd will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds.

If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a £10 resubmit fee added to your invoice. If you wish to receive a new proof, a fee of £5 for PDF proof will also be charged. For a new hard copy proof, please contact us as the price varies by product size.

OVER / UNDER
We consider any order filled within 5% over or under ordered quantity to be delivered in full.

ORDER CANCELLATION
Prior to proof approval, Propulsion Print Services Ltd allows customers to cancel orders. Cancellation requests should be submitted in writing, via email or fax. Please note, if a verbal cancellation is made, it will need to be confirmed in writing. We will inform you of any charges depending on the stage of the order.

We will automatically cancel any orders that remain on proof for 90 days, and then invoice for any charges to date.

RETURNS AND REFUNDS
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Propulsion Print Services Ltd, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to Propulsion Print Services Ltd within 7 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time the product was delivered. All Charges related to expedited orders (rush printing or delivery) are NON REFUNDABLE UNLESS OUR CARRIER FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. ANY CREDIT DUE WILL BE PROCESSED WITHIN 4 WEEKS.

SHIPPING AND DELIVERY OF PRODUCTS
Propulsion Print Services Ltd will always strive to avoid any delays in production or delivery, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our suppliers. Propulsion Print Services Ltd will not be responsible for delays in shipments due to delivery company delays, weather conditions or any other circumstances beyond our control. Propulsion Print Services Ltd will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Propulsion Print Services Ltd, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

DELIVERY ERRORS & LOST PACKAGES
In order to file a lost or damaged claim the following must apply:
Claims can only be placed within 30 days from package shipment. Propulsion Print Services Ltd cannot be held responsible for delivery errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Propulsion Print Services Ltd will reship the package (to the corrected address) with an additional delivery charges for the re-delivery.

LIMITATIONS & LIABILITY
YOUR LIABILITY IS LIMITED TO YOUR SELLING PRICE OF THE ITEM AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOST.  WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY AS SECURITY FOR UNPAID INVOICES.

Propulsion Print Services Ltd reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE:  ANY SUPPLIED MEDIA WILL NOT BE RETURNED UNLESS SPECIFICALLY REQUESTED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

OFFICE HOURS AND OBSERVED HOLIDAYS
Office hours are Monday-Friday from 8am to 5pm, GMT, excluding observed holidays. Weekend working is offered at at higher rate if necessary.

The following holidays are observed as business holidays. All operations as well as Customer Service are closed on the folowing days.
New Year’s Day, Good Friday, Easter Monday, May Day, Spring Bank Holiday, Late Summer Bank Holiday, Christmas Day, Boxing Day

We reserve the right to close on additional days, without prior notice.